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SHIPPING & RETURNS

SHIPPING POLICY

Packing + shipping 

All of our cutters are made to order.

Processing times are 3-5 Business Days.

All packages are shipped via Royal Mail, Delivery estimates :

UK is 2-3 business days
Europe 5-10 business days 
US + Other international destinations 3-11 business days

 

Uk orders are sent 2nd class, European & International orders are sent via royal mail international standard.

Please be aware that these are the timelines that Royal Mail have given and any delays are down to them.

If you need an order urgently please contact us to discuss. Rapid orders are definitely possible.

Items are shipped securely in 100% recyclable packaging. Our aim is to be as kind to the environment as possible.  
 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

RETURN & EXCHANGE POLICY

Contact me within: 14 days of delivery

Dispatch items back within: 30 days of delivery

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Digital downloads

 

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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